Return & Exchange Policy
Thank you for shopping at Jbyjannat.
If, for any reason, you are not entirely satisfied with your purchase, we invite you to review our Return & Exchange policy.
THE PROCESS
In the event of an exchange, the product should be returned to us in the same condition as you received it, with its original tags, within 7 days from the date of delivery. You may ship the garment in a mailer and discard the cardboard box if you wish.
We do not offer refunds or returns. However, we do offer easy exchanges.
- Please self-ship the goods for exchange using a secure and trackable courier service.
- Customers are required to cover the cost of return shipping.
- Ensure your package includes your full name and order number for identification.
- A reverse pickup can be arranged on request*; charges will be as per actuals.
*subject to availability
Once the returned product is received, our team will examine it and process the exchange based on their jurisdiction. The customer can exchange the product for any other product of their choice with a similar or higher price. If the desired size or model is out of stock, a credit note will be issued to the customer, valid for 6 months from the date of issuance.
Jbyjannat is not liable for goods damaged or lost during return shipment. We recommend using insured and trackable mail services.
Please Note:
- Exchanges/Returns (Store Credits) are not valid for Sale Products and International Orders.
- Exchange is allowed only once per order. Multiple exchange requests for the same order will not be accepted.
For exchange requests or further assistance, please email us at jbyjannat@gmail.com or contact us on WhatsApp at +91 9810728838.
CONDITIONS FOR EXCHANGE
For the goods to be eligible for an exchange, please ensure that:
- The Goods were purchased in the last 7 days.
- The Goods are unused, undamaged, and have their original tags.
- The Goods include the original receipt provided during shipping.
- The Goods are not part of any sale or promotion.
- The Goods have not already been exchanged once.
The following Goods cannot be exchanged or returned:
-
Goods customized to your specifications, such as:
(a) Custom sizes
(b) Custom colors
(c) Custom lengths - Goods unsuitable for return due to hygiene reasons, such as undergarments, bikinis, etc.
DEFECTIVE GOODS
At Jbyjannat, we prioritize delivering premium-quality products to our customers. Every piece undergoes a thorough quality check before shipping.